Cancellation and Refund Policy – The Back and Body Clinic

Pre-Paid Chiropractic Care Plan packages are valid for 12 months from the date of purchase. These packages are non-transferable and non-refundable once services have been used. Any appointments that have already been attended are non-refundable.

Please note that once you book an appointment with us, we reserve that time exclusively for you. If you cancel your appointment with less than 24 hours’ notice, a $50 cancellation fee will apply.

To avoid this fee, we kindly ask that you notify us at least 24 hours in advance.

You can cancel or reschedule by:
Emailing us at info@thebackandbodyclinic.com.au or

Calling (03) 9326 1444 or 03 9314 5277

We understand that unexpected situations can arise, and we’ll always do our best to be flexible where possible.